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Kitamura Camera" Tax-free Shop Information

Kitamura Camera" has 39 Tax-free stores nationwide.
Kitamura Camera" is a long-established camera and photography company founded in 1934. The company has physical stores throughout Japan.
Leave it to "Kitamura Camera" for all your camera, used camera, photography, and used watches needs. In particular, we have a world-class selection of used cameras. We also purchase cameras and watches.
Please use our eBay store for mail order to overseas. For domestic delivery, please place your order through our e-commerce site. (Currently, we only offer international shipping to the United States.)

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Tax-free FAQ

Frequently asked questions about Tax-free.

A. In order to use Tax-free, the applicant must have a short-stay status with a stay of less than 6 months. *Those whose seal of landing permission is not "re-entry".
A passport must be presented and Tax-free procedures must be completed at the time of purchase. (If you have other landing permits (e.g., landing permits for ship tourists, landing permits for crew members, etc.), please present them).
Please note that even if you are staying in Japan for more than 6 months, you are Tax-free if you have diplomatic, official, or U.S. military personnel status.

A. If you have diplomatic, official, or U.S. military-related status, you are exempt from taxation.

A. Tax-free sales are available for those who have been in Japan for less than 6 months and have had a continuous address or residence outside of Japan for at least 2 years.
An original passport and a certificate of residence (or an original copy of the supplementary table of the family register) are required to use this service.

A. Cameras, whether new or used, are limited to one per passport per person (one set of body and lens is allowed during your stay). In addition, you must be present in person to make a purchase. Please be aware of this.
*One camera per stay (visit to Japan).
*From the second passport, you can purchase at the regular price.

A. If you wish to sell Tax-free,"Manufacture's Warranty" and "5years Warranty" and "Used Warranty" are not inclueded.
*The intesnational warranty is not included.

A. Please use this web form to contact us.
Please allow time for a reply. Please note that the reply may be machine translated.

A. Please check the list of "Kitamura Camera" Tax-free stores.

A. We do not currently offer layaway service for Tax-free items.

A. "Studio Mario" and "PICmii" are not Tax-free because they are services.

A. We do not provide repair services to foreign visitors to Japan.
.Please note that we cannot guarantee that the repair will be completed during your stay.

A. Photo restoration and processing are not Tax-free. Photo books, photo merchandise, and calendars are Tax-free.

A. Film for film cameras is Tax-free if the total value of general items and consumables is between 5,000 yen and 500,000 yen excluding tax. However, please note that Tax-free is not available if you want to use the film immediately.
*Consumables must be taken out of Japan and must not be used during the period of stay.

A. Consumables are items that, once consumed, are gone and cannot be taken out of the country. Items that can be used repeatedly, such as batteries and recording media, are considered general goods.

A. The maximum amount of money you can spend on Tax-free purchases in Japan depends on the type of goods you are buying. The rules for Tax-free differ for general goods and consumables, and are as follows

General items (cameras, lenses, watches, etc.) :The minimum Tax-free purchase for general items is 5,000 yen, excluding tax. There is no specific limit on the maximum amount of Tax-free for general goods, but a customs declaration may be required if the purchase is of a high value.

Consumables (batteries, film, etc.) : The minimum Tax-free purchase for consumables is 5,000 yen and the maximum Tax-free purchase is 500,000 yen. The maximum amount is 500,000 yen without tax.

In addition, when general goods and consumables are purchased together, the respective rules apply. Tax-free procedures must be completed at the store at the time of purchase and a passport must be presented.

A. At Tax-free stores, present your passport at the time of purchase to complete the Tax-free procedure. The clerk will complete the necessary paperwork and attach the Tax-free certificate to your passport.

A. Consumable goods are intended to be taken out of Japan and are not permitted to be used in Japan as a rule. This does not apply to general merchandise, but it may be necessary to go through customs procedures.

A. Tax-free procedures are required at the airport for certain products. This applies mainly to large electrical appliances and expensive goods, and you must follow the procedures as instructed by the store of purchase.

A. What you need for exchange/return procedure
-The product
-Receipt
-Passport
-Credit card (debit card) / credit card sales slip (customer's copy)
*If you paid by credit card (debit card)

How to exchange or return items
Please bring the "items required for exchange/return procedure" to the cashier counter of the store where you made the purchase (the store where you made the payment).
Please note that we cannot accept exchanges or returns at stores other than the store where you made your purchase.

Precautions
-Please note that if we are unable to provide the item you wish to exchange, you will receive a refund or an equivalent replacement product.
-In some cases, such as when a high value return is requested, we may hold the merchandise and contact you at a later date.

Inquiry

If you have any questions that are not listed in the FAQ, please use the contact form.

Please take some time to reply.Your reply may be machine translated.We cannot accept reservations for products

Inquiry form >

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